Tech Help

2025-26 TECHNOLOGY INFORMATION:

Every student have received an iPad for the 2025-26 school year. Parents/guardians must acknowledge the Digital Device Student Loan Agreement in The Hub at the start of each school year as part of the “Back to School Packet” in the online records section.

Parents/Guardians are encouraged to purchase optional low-cost student device insurance through the PWCS-approved third-party vendor, Securranty.

If purchased, the insurance covers unlimited repairs or replacements for everything from broken screens, lost chargers, and accidental damage, with a zero deductible for one year on a school-issued device. The insurance cost is $29.95, which may be significantly less than repair or replacement costs without insurance.

Replacement costs (up to $308) for damaged or lost devices can be found in the PWCS Parent/Student Digital Device Handbook.

Insurance must be purchased within 30 days of your student receiving their device (and before any failure, damage or loss occurs to the device).

The link to purchase device insurance can be found on the Student Device Insurance page on the Prince William County website.


Hello Bulldog family! Check out the resources below to find tutorials and tips for accessing PWCS programs and using school issued devices.

If you don't see an answer to your question below, please contact West Gate's Instructional Technology Coach, Lisa Gill, at [email protected].

The PWCS Help Desk is also an excellent support center. You can visit the Help Desk page or call 703-791-8826 Monday-Friday, 7 a.m. - 4:30 p.m. The Help Desk is closed on Code Red days.